FAQs

What is blackbox?

blackbox is a monthly subscription service that delivers 4-6 carefully selected products from the following categories: bath & body, food & drink, fashion accessories, home & office, and arts & literature. We are your gifted discovery of products and experiences. All products are made exclusively by Black-owned businesses. Simply put, it's your box full of hue! 


How do I subscribe?

Visit the SUBSCRIBE page and choose which type of blackbox you'd like to receive. Subscriptions are open from the 16th to the 15th of the following month. For example, July subscription period is May 16 - June 15. We currently offer two options: monthly and one-time. For blackbox MONTHLY, you'll be subscribing as a recurring member and will automatically be charged once per month and sent your blackbox. For blackbox ONE-TIME, you'll only be charged once and sent your blackbox for the month in which you subscribed.


When will I receive my box?

blackbox is shipped out monthly during the 1st full week of the month. You'll be notified by email once your box is shipped.


How do I cancel my order?

As a monthly subscriber, you must cancel your blackbox during an open subscription period in order to receive a refund. If you cancel after a subscription period closes, you will still be charged for that period and sent your blackbox. The cancellation would go into effect for the next subscription period. The same would apply if purchasing a one-time blackbox, you must cancel your order within the open subscription period to receive a refund. For monthly subscribers, you must log into your account and update your subscription. For one-time orders, you must submit a cancellation request via the CONTACT page.


Do you accept returns?

Due to the nature of products provided, we do not accept returns. If you receive a product that is damaged, please use the CONTACT page so that we can further assist you.


What if I'm allergic to certain ingredients or materials?

blackbox will not be held responsible or liable for any allergic reactions to the products featured in each box. It is your responsibility to read all labels and instructions before use. If you have additional questions regarding usage, ingredients or materials of any items received, please contact the featured business directly.


Will my information remain private?

Yes; blackbox will not share or sell any of your personal information to anyone. The use of your personal information is solely for subscription fulfillment, communications with blackbox and/or marketing purposes (such as email newsletters or to request permission to share a testimony on social media).